Studio Policies

New Clients

New clients are asked to arrive 15 minutes early for their first class to fill out our info/waiver form and get acquainted with the studio. Be sure to keep a current email and/or cell number on record at all times for class updates and Waitlist notifications. Please note if you participate in our New Client Unlimited Week, it is considered a weekly membership, and our Late Cancel policy applies. If you cancel after the 4-hour period before the start of your class, you will be charged a $10 fee (more details below).


Early Cancellations are made as convenient as possible. To avoid penalty, you may simply notify us of cancellation online, by phone or by email 4 hours prior to your 8 a.m. or later class. For classes starting before 8:00am., reservations must be cancelled by 10:00pm the previous day. Early cancellations will be credited to your account.

Late cancellations or no-shows will result in the loss of one class from a Class Pack or a $10 charge to your credit card for New Client Unlimited Week Memberships and Monthly Pass holders. To avoid forfeiture of deposit on a group, semi or one-on-one private lesson cancellation requires 24-hours notice, and a private event, buy-out or birthday party cancellation requires 7 business days notice.

Late cancellation penalties also apply to Waitlist reservations. No exceptions permitted.


You have the option to join the Waitlist if a class is full when you make a reservation. Once on the Waitlist, you are considered available to attend the class unless you cancel. You may be added to the class from the waitlist up to 30-minutes before. If you do not want to be added, please remove yourself from the Waitlist or you will be held responsible for attending. You have the choice of a text or email to notify you if a spot opens up within an hour of class start. Waitlist cancellations or no-shows are subject to regular cancellation guidelines and penalties. To avoid penalty, if you cannot attend, be sure to cancel within the required early cancellation timeframe. Up to 10 people may join a Waitlist and will be accommodated in the order their reservations were made.

Late Arrivals

To avoid class disruption, it’s important to be on time. If you are more than 5 minutes late, you will lose your spot in class, and your account will be charged a late cancellation penalty. We encourage you to arrive a few minutes early to give yourself time to prepare before class.


Drop-ins are welcome and may join any class up to 5 minutes after start, space permitting.

Class Packs and Monthly Passes

Both Class Packs and Monthly Passes are non-refundable, non-transferable and cannot be shared. No expiration extensions are permitted, unless you submit a doctor’s note stating you have an illness or injury that prevents you from working out.

New Client Unlimited Week Memberships and Monthly Passes start immediately upon purchase and end when the week or last month ends. There is no freeze period for Unlimited Week Memberships, 6-Month Passes can be frozen one time for a 7-day period, and  12-Month Passes can be frozen one time for a 30-day period.  Billing cycle will continue uninterrupted. 6- and 12-Month Pass holders must keep a current credit card on file for automatic monthly billing purposes.

There will be a $30 service fee for a declined credit card. Pricing, classes and instructors are subject to change without notice.

Child Care Program

We offer organized child care at our Go Mommy classes hosted at Willow and select classes at our River location, typically hosted between the hours of  9:00am and 10:00am. We ask Moms participating in our River classes to pre-register their child in advance of attending class. The child must be at least crawling or 6-months of age to participate in our program. Check our schedule online or call our studio for additional information. There is a fee associated for child care, which can be found on our Pricing page.


Any deals including Groupon/LivingSocial/Amazon Local and local publications are for new clients only. They provide an excellent introduction to the benefits of a WiO workout. Limit one discounted package per client from any one website offer.


WiO provides you with a daily locker, hand towels, and any equipment you need to participate in class. We encourage you to bring water to class, however we have beverages and granola bars for purchase at the front desk. At our River location you will need to bring sneakers with you, as you will be participating in a ride and floor workout.

Cell Phones

Cell phones are prohibited during class hours. If you’re expecting a call that simply can’t wait, you can leave your phone at the front desk, and we’ll get it to you.


WiO suggests comfortable, form-fitting clothing to allow you the freedom of movement you need for all your workouts. We have two workout studios, our Wood Room (ride classes) and our Mat Room (all other classes). Sneakers are worn in the Wood Room and socks-only in the Mat Room. Grip socks are available for purchase at the front desk for your convenience.